Workforce Management Glossary - Knowledge Base
Jun 1, 2020 · General ... WFM Personas ... WFM Metrics and Time Series Metrics WFM processes the following metrics: ... To learn more about how Talkdesk calculates these …
Omnichannel customer journey: The ultimate guide - Talkdesk
Apr 29, 2025 · Customer personas transform vague marketing targets into living, breathing individuals with specific needs and behaviors. Companies that don’t understand their …
Talkdesk AppConnect
Auvious Video AI Video Calls & Cobrowse for Talkdesk. Empathy at the forefront. Integrating video communications into your Talkdesk strategy ca...
Customer Experience (CX) Resources | Talkdesk
Visit the Talkdesk resource page to read about our organization's innovations in customer experience with news, articles, and trending topics. Learn more!
Glosario de Workforce Management – Knowledge Base
Publicado 1 de junio de 2020 14:29 • Última Actualización 11 de diciembre de 2025 16:22 General ... Personas WFM ... Métricas y Series Temporales de WFM Métricas WFM procesa …
AI agents for self-service - Webinars | Talkdesk
You will discover Talkdesk’s vision of an end-to-end customer experience automation platform that deeply leverages Agentic AI across multiple personas and relevant to all industries.
Release Notes | Talkdesk Digital Engagement – Knowledge Base
Dec 3, 2022 · Chat user identification enables Agents with reliable information about contact details through an automated process of identifying contact personas with no need for the …
Talkdesk Office: Visión general – Knowledge Base
Talkdesk Office™ es una versión simplificada de Talkdesk CX Cloud para las personas que no son agentes y que necesitan una conexión con las áreas de Customer Experience y Contact …
Uso de Journey Maps con Interaction Analytics – Knowledge Base
Las transferencias están identificadas con un icono morado de "personas" [1]. Al hacer clic en el flujo morado, se le redirigirá a la página "Search", para que pueda analizar la interacción …
Contactos – Knowledge Base
Permite a las personas solicitar la eliminación de sus datos personales en poder de las empresas. El RTBF se emplea para garantizar que los datos de los clientes puedan borrarse …