A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere.

A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies.

Aug 19, 2022 · What is a knowledge base? In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular …

Apr 21, 2025 · A knowledge base is a centralized resource containing information and answers to help customers (or employees) find solutions to common questions, view step-by-step guides, …

Aug 11, 2025 · A knowledge base is a specialized repository of information—typically organized and searchable—designed to provide quick access to specific knowledge or information.

Dec 19, 2025 · A Knowledge Base is a centralised, online repository of information designed to help users find answers to their questions and solve problems independently.

Nov 21, 2025 · Learn what a knowledge base is, types of knowledge bases, real examples, benefits for businesses, and step-by-step guide to building an effective one.