A pleasant voice won’t fix a misheard date or a broken handoff. Here’s how CX leaders can build voicebots that resolve ...

Carey Madsen is CMO and Vice President of The Fletcher Group (TFG), a PR and marketing agency specializing in payments, fintech and banking. Carey brings more than 20 years of experience developing ...

Grounded in trusted customer profiles, Pér helps teams get answers, decide what to do next, and move approved decisions into enabled workflows. For years, the central challenge in customer data was ...

Expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots before they cost revenue BOSTON, Oct.

Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

Your CMS was built to fill web pages. Agents need content they can find, version-check and govern. Here's how to tell if your ...

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

On Season 5, Episode 20 of CX Decoded, Farah Ahmed of StorageVault makes the case that voice AI is the new BPO. Ahmed spent 25 years in contact centers, much of it managing outsourced operations, and ...