Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

Customer contact and CX leaders convene in Nashville to tackle AI adoption, workforce strategy and operational efficiency. Customer Contact Week Nashville 2026 takes place on Oct. 7–9 at the Omni ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

HubSpot is laying off nearly 660 employees, about 7% of its workforce, and reorganizing its product teams around the results customers want instead of the Hubs that define its software lineup. CEO ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

Your CMS was built to fill web pages. Agents need content they can find, version-check and govern. Here's how to tell if your ...

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...

The WordPress alternative reaches stable release with a decentralized plugin registry and AI-native architecture.

Expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots before they cost revenue BOSTON, Oct.