Although, not everyone agrees on exactly what or how to measure it, patient satisfaction has become an integral part of the current health care delivery system. This article appeared in NEJM Catalyst ...

The NEJM Catalyst Insights Council is a qualified group of executives, clinical leaders, and clinicians at organizations worldwide who are directly involved in health care delivery. Council members ...

Length of stay (LOS) has increasingly been a focus of hospital operations as health systems try to allocate limited resources and contain costs, especially those in value-based arrangements. This ...

Despite some real success in improving patient safety in recent years, achieving the goal of zero harm to patients, families, and the health care workforce is a massive undertaking that requires a ...

Mount Sinai Health System has implemented an evidence-based, AI-driven digital symptom checker, “Check Symptoms & Get Care” (CSGC), deployed at scale across its public website and patient portal mo ...

This article appeared in NEJM Catalyst prior to the launch of the NEJM Catalyst Innovations in Care Delivery journal. Learn more. Patient flow is the movement of patients through a healthcare facility ...

The impact of using AI to guide patient care or operational processes depends on the interplay between the AI model’s output, the decision-making protocol based on that output, the capacity of the ...

Organizational efforts to improve health care professionals’ well-being should be guided by a carefully crafted strategy supported by appropriate tactics. Many organizations mistake a conceptual model ...

Healthcare risk management comprises the systems and processes employed to uncover, mitigate, and prevent risks in healthcare institutions. Understand its purpose, elements, the risk manager’s role, ...

Geisinger’s program of providing free food as a treatment for diabetes yields improved outcomes for patients while reducing the cost of care.

Over 5 years, an initiative by leaders at Atrius Health has contributed to a reduction of messages, and it reflects and builds on their team-based care model for adult primary care.

We acknowledge the contributions of Anna Engelsone, Gabrielle Filip-Crawford, and Jillian Humphries from Benefits Data Trust for their review of the manuscript, thought partnership on quantitative ...