Twenty-five years ago, ExpensePoint founder Paul Ansloos watched a customer get mistreated by a major expense management provider. He was a Regional Manager selling AMEX card solutions at the time, ...
Customer-obsessed organizations know their customers, and it shows. A customer obsession model can help brands stand out from their competitors. It acts as a guiding philosophy that leaders can use to ...
Most organizations invest in CX, but some take it to another level. Customer-obsessed organizations make all their decisions -- from marketing and sales to product design and support -- with the ...