Good personalization needs the right foundation. “Start with what customers define as useful, not simply what the campaigns ...

Advancements in AI are helping Walmart save money, which it is, in turn, reinvesting in customer experience improvements, ...

The autonomous CRM coordinates and completes work, keeping people in control for when judgment and empathy are needed ...

Starbucks is adding three redemption tiers based primarily on consumer spending to its Rewards program beginning on March 10, according to an emailed press release. A Starbucks spokesperson said the ...

Customers are spending more within the airline’s loyalty ecosystem, especially on premium products, CEO Ed Bastian said on an ...

TikTok is already a source of product discovery. Now, it’s adding into the mix a conversational AI agent that can remember ...

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive ...

A Southwest-sponsored survey of 2,001 Americans found approximately 75% of people leave paid time off on the table and 34% ...

The busiest shopping period is approaching fast, and consumers’ plans for how they’ll approach their gift-buying sprees are ...

The majority of eHealth’s customers call during Medicare open enrollment, but after struggling with high call volume, the company turned to voice AI agents for help.

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to ...