Although, not everyone agrees on exactly what or how to measure it, patient satisfaction has become an integral part of the current health care delivery system. This article appeared in NEJM Catalyst ...

The NEJM Catalyst Insights Council is a qualified group of executives, clinical leaders, and clinicians at organizations worldwide who are directly involved in health care delivery. Council members ...

Despite some real success in improving patient safety in recent years, achieving the goal of zero harm to patients, families, and the health care workforce is a massive undertaking that requires a ...

Mount Sinai Health System has implemented an evidence-based, AI-driven digital symptom checker, “Check Symptoms & Get Care” (CSGC), deployed at scale across its public website and patient portal mo ...

Lean Healthcare is the application of “lean” ideas in healthcare to minimize waste with ongoing process improvement. Learn how to use Lean to improve patient satisfaction and care outcomes while ...

The U.S. health care system is increasingly dependent on the advanced practice provider (APP) workforce. The role of APPs is expanding, given their ability to provide safe, high-quality, and ...

Telehealth: The delivery of health care, health education, and health information services via remote technologies. Read about telehealth technologies, services, and reimbursement issues. This article ...

Some promising innovation is taking place among organizations that rate hospital performance, but major systemic change is needed in the field to ensure access to meaningful comparisons through better ...

Healthcare risk management comprises the systems and processes employed to uncover, mitigate, and prevent risks in healthcare institutions. Understand its purpose, elements, the risk manager’s role, ...

Geisinger’s program of providing free food as a treatment for diabetes yields improved outcomes for patients while reducing the cost of care.

Cataract surgery is the most commonly performed surgery worldwide. However, there is significant variation in practice both within and among countries. The European Registry of Quality Outcomes for ...

We acknowledge the contributions of Anna Engelsone, Gabrielle Filip-Crawford, and Jillian Humphries from Benefits Data Trust for their review of the manuscript, thought partnership on quantitative ...