I think we can all agree it’s been a rocky couple of years in the workplace. The old confines of work no longer serve us or the organizations we work for. A new vision for work has emerged, one that ...
New AI-powered scheduling and shift swap tools make frontline workforce planning faster, fairer, and fully mobile-empowering teams while saving managers hours each week. MangoApps today announced ...
My October Disaster Zone column for the International Association of Emergency Managers (IAEM) Bulletin has been published. See below for a copy of what I wrote on the topic of shift change briefings ...
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID ...
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