Changes at the 'Big Three' airlines are bad news for points collectors... but with the right strategy there are still ways ...

The popular cruise line is officially retiring its classic VIFP program. Now, gaining milestones is faster, but you could ...

The company’s model starts simply: renters receive cashback when they sign a lease, pay rent on time, or renew. But the ...

New QR-based customer loyalty program for B2C helps independent restaurants compete with large chains by turning occasional guests into loyal regulars. A well-designed customer loyalty program … helps ...

Consumer loyalty is not disappearing. More than half of adults still participate in loyalty programs. The question is will ...

Have you noticed a subtle change in how your favorite local coffee shop or boutique interacts with its most frequent customers? The days of the simple paper punch card—frayed at the edges and easily ...

With the carrier aiming to sell more premium seats, frequent fliers may find fewer free cabin upgrades available.