Many companies invest heavily in preparing their people to strengthen communication skills. In 2024, U.S. companies spent approximately $98 billion on employee training. And preparation does matter.

The problem is managers' flawed intuitions: "good" diversity strategies can feel too "bad" to use (and vice-versa).

Forbes contributors publish independent expert analyses and insights. I write about self-leadership and leading others. Great strategy without disciplined execution is just wishful thinking. Most ...