Customer-obsessed organizations know their customers, and it shows. A customer obsession model can help brands stand out from their competitors. It acts as a guiding philosophy that leaders can use to ...

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Marbue Brown built his career on one principle: customer obsession. From leading customer experience at JP Morgan Chase’s Consumer Bank to transforming parts of Amazon, Microsoft, and Cisco, he’s seen ...

In a world overloaded with noise from competitor campaigns and industry hype, it’s easy for brands to get distracted by chasing the next shiny thing. But what if the real game changer isn’t out there ...

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Customer obsession is easy to talk about and hard to operationalize — especially at enterprise scale. In this episode of CX Decoded, we distill a CMSWire TV conversation with AT&T into five clear ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, today announced Customer Obsession Day, an annual streaming event ...

Most organizations invest in CX, but some take it to another level. Customer-obsessed organizations make all their decisions -- from marketing and sales to product design and support -- with the ...

CIBC and a senior leader from AT&T to be honored at CX Summit North America for exemplifying customer obsession “This year’s Customer Obsession Awards winners embody strong commitment to improving ...

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA). The ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...