The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...

As ubiquitous connectivity becomes the norm, customers are expecting and demanding more from brands. As time becomes more precious, we are increasingly turning to our smartphones and social channels ...