Guardian earns three medals; Nationwide and Prudential secure two apiece across six digital experience categories NEW YORK, Jan. 15, 2026 /PRNewswire/ -- Corporate Insight (CI), the leading provider ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Talkdesk promises to put an end to bad customer experience by eliminating the most painful part of engaging with a brand—the interactive voice response system Talkdesk introduces Talkdesk Navigator ...

Opinions expressed by Entrepreneur contributors are their own. While AI is transforming business operations, it’s essential to recognize its limitations, particularly in customer-facing roles.

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...

While companies pour resources into creating customer experiences, they often struggle to fully leverage the influence that customers can have on prospective buyers. In today’s competitive market, one ...

Using data to make business decisions is no longer a luxury; it’s an expectation. For companies looking to grow and gain a competitive advantage, the best business intelligence strategies have become ...

While the Internet of Things (IoT) certainly isn’t new anymore, it has the potential to be one of the main drivers to positively impact the customer experience. According to Gartner, we can expect 8.4 ...

Pleasant Grove, UT , Dec. 22, 2025 (GLOBE NEWSWIRE) -- Dental Intelligence, the leading provider of practice performance solutions for the dental industry, recently announced the appointment of Miles ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...