Breakdowns in communication, which account for approximately $12 billion in waste annually in U.S. hospitals, can trigger a series of negative consequences that may ultimately lead to patient harm.

In boardrooms worldwide, executives invest significant resources creating polished presentations and communication plans to roll out strategic initiatives. Yet, as with the childhood game of telephone ...

Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. –Benjamin Franklin Over and over we see conflict arise from communication ...